Brave Coolers
Returns
Returns are handled according to the product type, condition, order status and your statutory rights. Please contact us before sending anything back.
Before requesting a return
Please contact Brave Coolers with your order number, product details, photos where relevant and a short explanation of the issue. Do not send products back without first receiving return instructions from us.
Commercial refrigeration, cold room items, special-order parts and supplier-stocked products may have different return conditions depending on whether the item has been ordered specifically for you, installed, used or dispatched.
Damaged or incorrect items
If an item arrives damaged or incorrect, contact us as soon as possible with clear photos of the packaging, product label and damage. This helps us deal with the carrier or supplier quickly.
Please keep all packaging until we confirm the next step. For large items, moving or installing the product before reporting transit damage can make a claim more difficult.
Factory Outlet and graded appliances
Factory Outlet and graded appliances may have cosmetic marks, packaging damage or previous handling. These are part of the product condition where described before sale.
If you are unsure about grade, cosmetic condition, warranty or suitability, please ask before ordering and we will help you check the item.
Your rights
Nothing on this page affects your statutory rights. Where consumer cancellation rights apply, they will be handled in line with UK law.
Return postage, collection charges or failed delivery charges may apply where a return is not due to our error or a product fault.
Speak to Brave Coolers before ordering if you are unsure.
