Brave Coolers
Warranty
Warranty support for Brave Coolers products is handled clearly and honestly, with cover depending on the product type, condition and manufacturer terms.
Product-specific warranty
Warranty is not a blanket promise across every item. Each product page or quotation will state the warranty that applies to that specific product, including whether it is manufacturer-backed, parts only, parts and labour, graded stock warranty or outlet condition cover.
Commercial refrigeration products such as TEFCOLD units may include manufacturer-backed warranty terms. These terms can vary by model, installation conditions and manufacturer requirements.
Factory Outlet and graded appliances
Domestic Factory Outlet appliances are graded, clearance or outlet stock. They may have cosmetic marks, packaging damage or previous handling, but this will be described as clearly as possible before sale.
Warranty for outlet appliances depends on the item, grade, condition and supplier cover. Please check the product page or ask us before ordering if warranty cover is important for your purchase.
Installation and access requirements
Some warranty cover may depend on correct installation, suitable ventilation, correct electrical supply, safe access and normal use. Commercial equipment must be installed and positioned in line with manufacturer guidance.
Damage caused by incorrect installation, blocked ventilation, misuse, unsuitable site conditions, accidental damage or unauthorised repair is not normally covered.
How to request support
If you need warranty support, contact us with your order number, model number, serial number, photos or videos of the issue and a short description of the fault. We will review the issue and advise the next step.
For urgent commercial refrigeration issues, please call our trade counter so we can advise quickly.
Unit 2, Lions Court, 435 The Highway, London E1W 3HT
