Brave Coolers
Privacy Policy
This Privacy Policy explains how Brave Coolers handles customer information when you contact us, place an order or use our website.
Who we are
Brave Coolers is based at Unit 2, Lions Court, 435 The Highway, Wapping, London E1W 3HT. VAT number: GB 515 3103 37.
You can contact us on 0208 528 3858 or WhatsApp 07704 755575 for questions about your order or the information we hold about you.
Information we collect
We may collect your name, phone number, email address, billing address, delivery address, order details, product enquiries, payment status and messages you send to us.
For technical support or spare parts, we may also ask for model numbers, serial numbers, photos of products or parts, access details and delivery instructions.
How we use information
We use customer information to process orders, arrange collection or delivery, provide quotations, answer enquiries, handle warranty or return requests and keep appropriate business records.
We may share necessary delivery details with couriers, suppliers, payment providers or service partners where this is needed to complete your order or support request.
Payments and website data
Payments are processed through our payment providers. Brave Coolers does not ask you to send card details by chat or WhatsApp.
Our website may use cookies and standard analytics or e-commerce tools to keep the basket, checkout and account functions working properly.
Your choices
You can contact us to ask about information we hold, request corrections or raise a privacy concern. We will respond in a reasonable timeframe and in line with applicable UK data protection rules.
We keep information only as long as needed for orders, warranties, accounting, legal obligations and normal business administration.
Speak to Brave Coolers before ordering if you are unsure.
